Greenville Auto Repair

I am from Baltimore, MD and my daughter is a current student at Clemson. Our plan was to drive to Greenville and spend the night. We would then spend the following morning walking around Greenville before she dropped me off at the airport and then she would head to Clemson to start the Spring semester. Upon starting her car that morning, the engine was making a horrendous sound and I did not feel comfortable having her drive to Clemson without having someone look at it. I found Mason & Sons on-line and it was close to our hotel. Upon arriving, I explained our situation of how I needed to get to the airport and my daughter had to be back at Clemson by a certain time so she could get COVID tested and be allowed back on campus. They indicated that they would look at her car and to check back in about an hour or so. My daughter and I then went on a walking tour of Greenville and had a quick bite to eat. Upon our return, they indicated that we needed a new ac compressor and condenser which later turned out to be the water pump. Given our time constraints, they offered us a loaner so that my daughter could take me to the airport and then head to Clemson to get COVID tested and check back into campus and return either by the end of the day or even the following day. To make a long story short, they were able to make the repairs the same day and my daughter was able to return to Clemson with no issues. I can't thank the staff enough for all their hard work and help to ensure my daughter got back onto the road as soon as possible. I wish that I could give 10 stars, because they definitely deserve it!

UPDATED: Mason &Sons reached out and apologized for this experience and let us know that the employee was new who mentioned the 10% discount. They worked on my fiancés car and replaced the tires for free. They went above and beyond our expectations to make this right. My fiancé and I have used Mason and Sons since moving to Greenville 2 years ago, but will no longer return. He went in for his usual maintenance which included having his tires rotated, and was informed whoever last, did it incorrectly and two of his tires are rotted. They said he will need two brand new tires. We let the manager know that they were the ones who rotated the tires last and were responsible for this error. They told us they would make it right. They couldn’t fix it that day since they didn’t have the tires in stock but to bring it back in the following week. When my fiancé called to bring it in, they quoted him roughly 10% off a very large bill. Pretty disappointed with this “making it right”.

Came in with a flat tire, but quickly decided on a set of new tires given the existing wear. They were totally booked for the day, but managed to get my work done so I could get home. Discussed various tire options base on my needs. Even cleaned the car!

The service was great and Jeremiah was very professional. Will definitely allow them to service my vehicle again in the future.

Excellent and straightforward service. I particularly appreciated the text documenting the results of their inspection and their itemised estimate. Could hardly ask for a better experience at the mechanic's.

This was HANDS DOWN THE BEST automotive repair shop that I have EVER been to. It's is like the Chick-fil-A of mechanic shop!!!🤩 The owner and employee both were not only were they fast, knowledgeable and fairly priced, they were genuinely kind too. I went to get an oil change and maintenance on my car, they photograph the entire inspection- part by part, then emailed the pictures to you and discussed them over the phone as well. BRAVO GREAT business.

Wonderful people. Helpful, kind and reasonable.

I felt some awkward/new shaking and RPM issues with my 2016 Honda Odyssey. I couldnt quite put my finger on what was causing it, I did my own research and gave Mason & Sons the symptoms. Spoiler alert: my diagnosis was way off. They ran their own diagnostic and even checked with Honda for my warranty and possible causes. It took longer to understand what the issue was but it was well worth it. They came away with full confidence knowing what the root cause was and gave me all of the options that were most important based on my budget and other factors that would influence my decision. After assessing the need, how much it would cost, which repairs were the most urgent, we came away with a plan that would work for my budget, for our safety and for the car to run smoothly. Once we made the decision, the repair was done quickly and my car is running so much better! Would highly recommend this group who aren't just trying to make top dollar but carries itself with integrity.