Greenville Auto Repair

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5

Amazing experience with very knowledgeable and friendly staff.

5

My son had his breaks done here. Reasonable price and done in a timely manner.

5

Very friendly and fast service I called on Friday and got a appointment for Monday and I picked up my car early wednesday afternoon with a new transmission and everything was explained so I could understand and they are so close to my house Thanks for the good service

5

Had help to do this on google. All I can say is thank you, thank you, thank ……. For treating us like royalty and doing such a great job; making the old car do so well. Thank you for you loving us. Praying the LORD will bless and reward y’all. H and R

Thank you Mrs. Williams! It is our privilege to help. We're thankful for you and your husband, as well as your ministry!

- Mason & Sons Enterprises
5

First time customer. I chose them based on the reviews. And boy am I glad that I did. They graciously spent over an hour and when they were unable to find my tire leak, they made sure I was safe to get back on the road and sent me on my way. No payment accepted. I enjoyed meeting and engaging with the team. All were kind and engaging. Thankful to have found a trustworthy and ethical shop to take our vehicles! Highly recommend.

5

It’s so much to love about this shop. They’re God fearing, honest, communicative and very compassionate. Steve and his wife are extremely hands on and genuinely cares about their customers. I had an experience that didn’t start off the best, however the owner and his wife stepped in, communicated, diagnosed and fixed the issue at hand. I’d recommend them ANYTIME to anyone. My sister has been a customer for years, then when I finally moved back to America I brought my car in and now I wouldn’t trust anyone else with it. Thank you

5

Nothing but GREAT things to say about Mason and Sons! Friendly and dependable service backed up with a great warranty! Check them out for your car care needs!

5

Mason & Sons is the go to place for our ambulance fleet needs. Moved operations into the Upstate and they quickly and professionally went through our unit and recommended only what was needed. Accomplished repairs when they said they would and kept us informed every step of the way. (Find a dealership that does that anymore.)

5

They always take great care of me and my car. They are very knowledgeable and quick!

1

I had my older truck in this shop for a starting issue. They fixed that perfectly, job well done. But where they messed up was putting oil in the truck. The truck oil capacity is 10 quarts (which I previously thought it was 15). Not sure if they were aware of the limit, I was not either. The front desk guy, I believe his name was Jeremiah informed me that it was 10 quarts and not 15 quarts. But they put in 12 quarts. Now let me remind you I had not driven this truck with that much oil. When I did go pick it up, it started well, which they fixed, awesome job. But as I drove it, it was very sluggish and a lot of smoke came out of the tailpipe almost causing it to shut off completely. This could have been very dangerous and luckily, I was not far from the shop. When I took it back to them, they drained and put the correct amount and ran well. Luckily nothing was damaged. They did not take any responsibility for their actions whatsoever. They tried to blame it on the customer and it was my fault. I am not the one who overfilled the engine with oil. It was Mason & Sons. I did not hear an “I’m sorry” or “that’s our fault”. Terrible customer service and professionalism when they caused the issue. I will never take my vehicle there again. Good people to speak with, but did not take responsibility for their mess up. I will make sure to inform people about this when they need a car shop in Greenville.

Thank you so much for your review. We have reached out several times to speak with you about your concerns. I am sorry you had to experience our customer service being less than excellent. We do review our processes with our technicians to ensure that we provide excellent repairs on the vehicles we service. We are committed to a great customer experience. We are not perfect, but do our best to treat all of our customers the right way. Please contact us at your convenience so that we can find a resolution to your complaint.

- Mason & Sons Enterprises
Mason & Sons Enterprises is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Mason & Sons Enterprises (864) 235-0444 if you have any issues in accessing any area of our website.